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institutions_engaged=service-delivery-agencies

Service Delivery Agencies

The Community Scorecard Approach for Performance Assessment: A WaterAid Ghana Briefing Paper

Emmanuel Addai, WaterAid Ghana,

ProNet North is one of WaterAid’s implementing Partner NGOs based in Wa in the Upper West Region. The organisation participated in and managed the Upper West pilot project on the Community Score Card M&E approach in July 2004 and would like to share some lessons with other partners in the water and sanitation sector. The…

Finding a Voice for the Voiceless: Indigenous People Gain Recognition in Bangladesh

Ayesha Dastgir, Bibhash Chakraborty, Oxfam Great Britain,

Despite the fact that the government has signed international agreements protecting their rights, the 2.2 million indigenous or adibashi peoples of Bangladesh experience structural prejudice, discrimination, and violence from the majority Bengali community. They lack power and influence at community, regional, and national levels. In response to this, Oxfam GB and its 20 partner organisations…

Driving Change: Policies Favouring Poor People in Indonesia

Sharon Thangadurai, Oxfam Great Britain,

This paper shows how the ‘Driving Change’ project in Indonesia used advocacy and capacity-building to ensure that the voices of poor people, especially women, became part of government planning processes to alleviate poverty. It focuses on people’s participation at village level as a key entry point, leading to advocacy for policy change at district and…

Hybrid Forms Of Accountability: Citizen Engagement in Institutions of Public-Sector Oversight in India

Anne Marie Goetz, Rob Jenkins,

The public sector institutions which are responsible for monitoring government performance are not normally open to citizen participation. Yet there is widespread dissatisfaction with the capacities of states to exercise self restraining functions effectively, and a growing interest among citizens to inform, monitor, or participate directly in the workings of these oversight institutions. This paper…

Citizen Initiative for Freedom of Information in Guatemala Citizen Action

Edgar Alfredo Pape -Yalibat,

Fifteen Guatemalan civil society organizations joined together to form a Citizens’ Observatory. Its purpose is to initiate processes and activities that strengthen the democratic capacity to exercise the right to freedom of access to government information and to hold public officials accountable for their administrative actions. Structurally, the Observatory is a voluntary, multistakeholder council that…

Participatory Monitoring of Land and Housing Policy in the Municipality of Quilmes, Buenos Aires Province, Argentina

Community Council on Land and Housing Policy, María Andrea Castagnola,

The first experience in participatory planning and administration in the area of land and housing policy occurred in 1998, in Buenos Aires Province. The Deliberating Council [Consejo Deliberante] approved a grassroots initiative to create a Community Council for Land and Housing Policy. The Community Council, made up of 14 government and civil society representatives, has…

Enhancing Civil Society Capacity For Advocacy and Monitoring: Malawi’s Poverty Reduction Strategy Budget

Dalitso Kingsley Kubalasa, Limbani Bartholomew Elia Nsapato,

Malawi has adopted a number of policies to combat poverty, disease, and ignorance, including the Statement of Development Policies. While these have continued to exist on paper, the reality and implementation usually have not matched the rhetoric. The situation changed considerably following the country’s shift to a democratic multiparty state in 1994, which ushered in…

Tracking the Ghana District Assemblies Common Fund

Charles Abbey, Vitus A. Azeem, Cuthbert Baba Kuupiel,

Over the past few decades, Ghana has received billions of dollars of overseas development assistance to support its economy and development. Currently, close to 40 percent of Ghana’s annual domestic budget comes from external sources. It is becoming imperative for civil society to be actively involved in budget formulation, implementation, monitoring, and evaluation at both…

Reclaiming the Public Health System: Qualitative Report on Community Based Monitoring and Planning of Health Services in Maharashtra

Prashant Khunte, Amruta Walimbe,

The general perception is that nothing can happen smoothly and efficiently in public systems. While people often complain about delays and problems they experience in Government offices, they exhibit indifference towards this system at the same time. The public health system is no exception to this prevalent sense of apathy. Usually people are least concerned…

Establishment of Community-Based Paralegals in Moldova

Nadejda Hriptievschi, Soros Foundation-Moldova, Human Rights and Governance Grants Program, Open Society Foundations, Budapest, Swedish Government,

The paper analyses the role of community-based paralegals in Moldova based on experiences of a 2-year project that supported paralegals in 30 communities of Moldova, the relevant legal provisions regarding paralegals and the findings of a national study on legal needs in Moldova. The paper advocates for further support of community-based paralegals in Moldova and…

Justice & Identity in Kibera

Posted by Paul McCann in Citizenship

Kibera, reputedly Africa’s largest informal settlement, is not an easy place to find your way around. In this story and photo gallery Namati’s partner, the Nubian Rights Forum, introduce us to the crowded lanes that are home to their community. We meet some of their clients, Kenyan Nubians struggling with a discriminatory system that makes it…

Recommendations for addressing bribery in the health sector

Posted by Namati Mozambique in Health

Namati Mozambique has produced an essential guide for patients and specialist on how to avoid bribery in the Mozambican health sector. The guide contains a series of recommendations for both policy and practice focused on the identification, prevention and combat of bribery in the health sector in Mozambique. It is a practical tool that can be used by patients,…

Talking Health Rights

Posted by Paul McCann in Health

Cacilda Fumo is one of Namati’s health advocates – a compassionate champion of patient rights. At the 1st of May Health Center in Maputo, Mozambique, where HIV and TB patients seek treatment from an over-stretched public health service, she is a regular presence – explaining to people not only how they can stay healthy, but what they can expect…