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HiiL User-friendly Justice

The Hague, Netherlands
Joined August 2016

HiiL (The Hague Institute for Innovation of Law) is a nonprofit entrepeneurial organisation devoted to user-friendly justice. That means justice that is easy to access, easy to understand & effective.



Presence in: Burkina Faso, Kenya, Lebanon, Mali, Netherlands, Nigeria, South Africa, Tunisia, Uganda, Ukraine
Focus: Governance, Accountability & Transparency, Other, Peace-building & Transitional Justice, Right to Information, Traditional / Customary Justice

We will ensure by 2030 that 150 million people will be able to prevent or resolve their most pressing justice problems. As friendly rebels committed to concrete improvements, we will achieve this mission by stimulating innovation and scaling what works best in the lives of people. Data and evidence are central to this effort and all that we do towards delivering justice. HiiL is an equal opportunity, global employer headquartered in The Hague, the City of Peace and Justice. We also have teams improving user-friendly justice in Uganda, Kenya, Mali, Nigeria, South Africa, Lebanon, Tunisia and Ukraine.

People Associated With This Organization

Borja Gutierrez

Netherlands  
HiiL User-friendly Justice
Joined August 2019
Interests: Family, Gender-based violence, Labor & Employment, Livelihoods, Traditional / Customary Justice, Women's Rights
Borja is a Customer Journey Expert at HiiL. His primary focus is working with public and private sector stakeholders to help bridge the funding gap for justice.

Deniz Duzenli

Netherlands  
HiiL User-friendly Justice
Joined July 2022
I am business developer at HiiL.

Kanan Dhru

India  
HiiL User-friendly Justice
Joined July 2013
Interests: Governance, Accountability & Transparency, Right to Information, Traditional / Customary Justice
I am the Community Manager in the Accelerator at the Hague Institute for Innovation of Law. Apart from this, I am a justice innovator from India and founder of Lawtoons and Research Foundation for Governance in India.

Paulina Kozlowska

Netherlands  
HiiL User-friendly Justice
Joined January 2018
Graphic designer with an anthropological background. Believes that a user-centred approach can be applicable to everything designed for people: no matter if it’s a kettle, an infographic or a legal procedure.
Working as a Visual Communications Designer for HiiL (The Hague Institute for Innovation of Law)

Rachel Taylor

Netherlands  
HiiL User-friendly Justice
Joined August 2021
Rachel Taylor is a Junior Business Developer at the Hague Institute for Innovation of Law (HiiL). Rachel supports the team to create new partnerships, manage accounts, prepare communications for donors, and grow HiiL’s funding base.

Sam Muller

Netherlands  
HiiL User-friendly Justice
Joined January 2019
Interests: Community / Customary Land Rights, Environmental Justice, Family, Gender-based violence, Governance, Accountability & Transparency, Labor & Employment, Livelihoods, Peace-building & Transitional Justice, Traditional / Customary Justice
"We have to make justice more user friendly. Not because it is nice. But for the real capital that makes countries prosper: the relationships we all need to love, to be safe, to earn a living, and to be healthy and happy."

Sam Muller is HiiL’s founding director. He also led the setting up of the Wildlife Justice Commission and the Justice Leadership Group. Before that he was closely involved in setting up the International Criminal Court (ICC) and the Yugoslav Tribunal (ICTY). He was also legal adviser at the UN refugee agency for Palestine refugees and taught international law. He holds a law degree and a doctorate in international law from Leiden University.

Sam has published and spoken extensively, focusing mainly on justice innovation, justice leadership, and international justice issues. He serves on various boards: chair of Supervisory Board of the World Wildlife Fund (The Netherlands) and the Wildlife Justice Commission. He is active within the World Economic Forum.
Rachel Taylor is the network champion (main point of contact) for HiiL User-friendly Justice.

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