We collect data about the needs and satisfaction of the users of the justice system. Our Justice Needs and Satisfaction tool is able to track more than 40 elements of the justice experience. Through clever interfaces, we make the data available to policy-makers so they can act on it. Data provides knowledge, creates empowerment, and builds accountability – for both achieving positive outcomes and for not doing so. Based on the data, we build ownership around specific problems, spark innovation and support coalitions for change as integral aspects of our approach.
The Innovating Procedures team helps building the next generation of new and original procedures that help solve the justice-related problems experienced by their citizens. The new procedures we develop with clients combine elements of justice technology, mediation and of best practices from courts across the world. We don’t stop at devising and generating new solutions; we also help to realize, nurture and improve them. Our Online Justice Journeys team delivers a unique online platform that supports empowering procedures to reach agreements, settlements or judgments.
The Justice Accelerator team runs Justice Innovation Challenges to help identify and select promising justice start-ups that contribute to systemic change. We help justice entrepreneurs validate, improve and scale up their initiatives with the partners most useful to them, and develop sustainable funding models. We connect the best projects and business models to funding opportunities.
Experienced research assistant and legal analyst currently employed by HiiL Innovating Justice in The Hague. Expertise in justice innovation, public international law, justice systems, access to justice, gender equality and human rights. Holds a LL.B. in International and European Law and LL.M. in Globalisation and Law, specialized in human rights.
Graphic designer with an anthropological background. Believes that a user-centered approach can be applicable to everything designed for people: no matter if it’s a kettle, an infographic or a legal procedure. Working as a Communications Coordinator and Graphic Designer for HiiL (The Hague Institute for Innovation of Law)
Corporate communications and social media specialist, looking forward to collaborate and building a community of which the advancement of social justice is a shared goal and passion
"We have to make justice more user friendly. Not because it is nice. But for the real capital that makes countries prosper: the relationships we all need to love, to be safe, to earn a living, and to be healthy and happy." Sam Muller is HiiL’s founding director. He also led the setting up of the Wildlife Justice Commission and the Justice Leadership Group. Before that he was closely involved in setting up the International Criminal Court (ICC) and the Yugoslav Tribunal (ICTY). He was also legal adviser at the UN refugee agency for Palestine refugees and taught international law. He holds a law degree and a doctorate in international law from Leiden University. Sam has published and spoken extensively, focusing mainly on justice innovation, justice leadership, and international justice issues. He serves on various boards: chair of Supervisory Board of the World Wildlife Fund (The Netherlands) and the Wildlife Justice Commission. He is active within the World Economic Forum.
To realize access to justice for all, we need to innovate, with the end-user in mind. Business as usual is not enough. I love working with innovations and making sure they are creating the impact they set out to have. My expertise is in user testing, customer development, lean startup methodology, impact.
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