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An Assessment of the Impact of Bangalore Citizen Report Cards on the Performance of Public Agencies

This resource, from the World Bank’s ECD Working Paper Series – Number 12, June 2004, finds that citizen report cards have been an important vehicle for civil society’s “voice” in Bangalore, and that they have had a significant impact on the quality of public services. The review identifies success factors and considers the replicability of the report card approach.

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Uploaded on: Nov 25, 2015
Last Updated: Dec 04, 2015
Year Published: 2004


Resource Tags

Resource Type: Impact Evidence Issues: Community Organizing, Education, Governance, Accountability & Transparency, Health, Housing Rights & Informal Settlements, Policy Advocacy Tool Type: Reports / Research Method: Improving Governance, Accountability and Transparency Languages: English Regions: South Asia Nature of Impact: Acquisition of Remedy / Entitlement / Information, Change in institutional / government practice, Citizen Action & Participation, Legal Knowledge and Skills, Sense of fair process Scale of Intervention/Impact: 100,000 to 1 million people Institutions Engaged: Media, NGOs, Service Delivery Agencies Evaluation Method: Interviews