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Democratic Accountability and Service Delivery: A Desk Review

This report explores how different modalities of democratic accountability can improve service delivery. The paper outlines four ideal dimensions to evaluating the effectiveness of accountability relations: standards, answerability, responsiveness and enforceability.  The report analyzes 16 cases in which citizens held public officials accountable for the delivery of public services through the above proposed dimensions.

Uploaded on: Mar 03, 2017
Last Updated: May 23, 2017

Resource Tags

Resource Type: Practitioner Resources Issues: Environmental Justice, Governance, Accountability & Transparency, Health, Livelihoods, Other Method: Filing Right to Information Claims, Improving Governance, Accountability and Transparency