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Measuring Access to Justice: The Quality of Outcomes

By: Jin Ho Verdonschot, Maurits Barendrecht, Laura Klaming, Peter Kamminga

This paper presents a shortlist of criteria and questionnaire items that can be used to evaluate the quality of outcomes of legal procedures and other paths to justice. This tool is intended for courts, alternative dispute resolution providers, nongovernmental organizations, or others interested in the performance of procedures. The paper ends with a discussion of some of the (methodological) challenges: the problems associated with neutral evaluations of outcomes, the ambiguity of outcomes, and the relative weight of each criterion in different settings.

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Uploaded on: Mar 12, 2014
Last Updated: Dec 04, 2015
Year Published: 2008
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