For the first time, we quantify and pinpoint the yearly need for fair solutions. In this report, we estimate that each year, 1 billion people face a new and serious conflict. They experience violence, stress, loss of work and income or damage to key relationships. Data show that right now, people rely on litigation in overburdened courts or go to friends, lawyers and other helpers for informal solutions. Across countries studied, one third of people’s most serious problems are solved in time. The report shows how legal service providers and courts could embrace user-centred innovation and focus on seamless delivery of fair solutions.
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