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The Community Scorecard Approach for Performance Assessment: A WaterAid Ghana Briefing Paper

By: Emmanuel Addai, WaterAid Ghana

ProNet North is one of WaterAid’s implementing Partner NGOs based in Wa in the Upper West Region. The organisation participated in and managed the Upper West pilot project on the Community Score Card M&E approach in July 2004 and would like to share some lessons with other partners in the water and sanitation sector. The project was funded by the District Capacity Building Programme (DISCAP) and coordinated by the Northern Ghana Network for Development (NGND).

The Community Score Card is a monitoring and evaluation approach that enables beneficiary community members to assess service providers and to rate their services/performance using a grading system in the form of scores. It is an instrument to exact public accountability especially at the local/facility level.