In Mozambique, as in many countries, patients who receive a HIV test are informed of their results during a one-on-one post-test counseling session. For those who test positive, it is a critical first step in their treatment as it offers them a space to ask questions about their diagnosis, the anti-retroviral therapy (ART), and how they can care for their health and continue to live a full life. For those who test negative, it is an opportunity to discuss safe sexual practices and other preventative measures.
In the process of gathering feedback from the community regarding the challenges they face in accessing care at Chamanculo Health Centre in Maputo, the village health committee heard numerous complaints about breaches of confidentiality and privacy during these vital post-test HIV counseling sessions. The sessions were being conducted collectively — with multiple patients receiving their results together — and in the presence of other staff who were regularly coming into the room to file patient records.
The lack of privacy undermined the patients’ willingness to share personal information and ask questions. “They didn’t feel comfortable when they came in for care as they were ashamed to talk about their lives in an environment where strangers were present,” explains Hermenegilda Naftal, a member of the Chamanculo health committee. “At one of the health committee meetings here in the community, patients went so far as to say that they are afraid to return to the hospital to continue their HIV treatment because of lack of sensitivity on the part of counselors who do not respect confidentiality.”
To address this problem, the health committee members, along with a Namati health advocate, met with the head of the HIV department and the director of the health center. Both of them acknowledged the problem and pledged to take action. The health facility director called a meeting with the counselors involved to discuss the importance of providing humanized services during counseling sessions. She also convened the health facility management and together they identified an unused room in the maternity ward that could be used to accommodate counseling services and address the privacy concerns.
“[N]ow you can see that the environment in which care is provided is healthy and complies with the standards recommended by the national health system,” says Dr. Regina Macovela, director of Chamanculo Health Centre. “There’s also a sense that the providers are now more comfortable asking questions and talking with their patients. What I mean is that this problem was not only concerning for the health committee and the patients in terms of negatively impacting the demand for HIV testing; it was also negatively affecting health providers’ ability to do their work.”
The village health committee and health advocate have monitored the situation since the changes have been made and are happy to confirm that post-testing counseling sessions are conducted on an individual basis, in a room offering privacy and separated from the center’s filing cabinets.
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Last updated January 30, 2013.
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Last updated: May 25, 2018
This Policy describes our privacy practices and sets out your obligations and ours with respect to your use of the Site and the Forum. This Policy applies only to the Site and the Forum and does not necessarily apply to our offline collection of information.
Namati may collect and retain two types of information about Site and Forum visitors: (i) personal information that individual visitors voluntarily provide when interacting on the Site or Forum or on certain other occasions (such as via forms or in emails); and (ii) tracking data, which is data that is automatically collected from every Site and Forum visitor as they use and browse the site.
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We retain the right to transfer or assign all information pursuant to a merger, purchase or other transaction relating to Namati or our assets.
The current list of third-party service providers we use include:
Reduces spam posts on the Forum.
Privacy notice: https://automattic.com/privacy/
Amazon Web Services
Stores backups for the Site and the Forum.
Privacy notice: https://aws.amazon.com/privacy/
Hosts and stores backups for the Forum.
Privacy notice: https://www.digitalocean.com/legal/privacy/
Compiles visitor statistics on the Site and Forum. You can opt out of Google Analytics using a browser extension.
Privacy notice: https://www.google.com/analytics/terms/
Online service for organizing and hosting webinars.
Privacy notice: https://www.logmeininc.com/legal/privacy
Provides mailing list and mail server services for sending newsletters, Forum notifications, and weekly email summaries.
Privacy notice: https://mailchimp.com/legal/privacy/
Online service providing contact management system.
Privacy notice: https://www.salesforce.com/company/privacy/
Provides cloud servers for hosting the Site.
Privacy notice: https://wpengine.com/legal/privacy/
Online service to automate adding member data to Salesforce.
Privacy notice: https://zapier.com/privacy/
Personal information you submit via your member account, other than information provided or content posted by you to public areas of the Site as described below, is deleted from Namati’s records following the deletion of your account. However, such information may continue to be retained by third-party service providers to which it has been disclosed for one of the reasons listed above.
Your Information is stored on Digital Ocean servers in New York, USA.
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The Forum uses data about your posts and other activity to make automated decisions about whether your posts are spam.
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From time to time, we may email users of the Site or the Forum information regarding important developments affecting Namati and/or the Global Grassroots Justice Network. We may also email users on occasion regarding the Site or the Forum. Such emails may be sent to users of the Site or Forum even if they have not requested to receive any communication from us.
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Because Namati is concerned about the privacy protection of children who access the Internet, we comply with the Children’s Online Privacy Protection Act (COPPA). Accordingly, the Site and Forum are not intended for use by anyone under the age of 13, and we do not knowingly collect information from anyone under 13 years of age without the consent of a parent or guardian.
We reserve the right to disclose any information to comply with any law, regulation, decree, judgment, order, subpoena or any other governmental order (“Order”) without any obligation to contest or verify the accuracy of such Order.
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The section titles in this Policy are for convenience only and have no legal or contractual effect.
The Site, the Forum, and any third party services they use, may be subject to additional terms and conditions regarding privacy and use of information. Your use of the Site and the Forum is subject to those terms and conditions, which are incorporated into this Policy by reference. In the event of an inconsistency between this Policy and any additional posted conditions, the provisions of the additional conditions shall control.
We may need to change the Policy from time to time in order to address new issues and to reflect changes on the Site or in the law. We reserve the right to revise or make any changes to the Policy, and your continued use of the Site subsequent to any changes to this Policy will mean that you agree to and accept such changes. You can tell if the Policy has been updated by checking the last revised date posted on the top of this page.
You can access, remove, update or correct your information in your Site profile and your Forum profile.
You can also access, remove, update or correct your information, and raise any questions or concerns regarding the Site or the Policy, by emailing email@example.com, or mailing:
Namati Data Protection Officer
1616 P Street NW, Suite 101
Washington, DC 20036, USA
If you live in a country which has adopted the General Data Protection Regulation (EU; 2016/679), you have a right to lodge a complaint with your relevant supervisory authority about this policy and its application.
The Policy was updated in May 2018 to comply with the General Data Protection Regulations.