In the communities where we work, Namati’s health advocates collaborate with village health committees to conduct quarterly health facility assessments. The process involves gathering detailed feedback from community members and health workers to assist them in addressing barriers to care.
It was during one of these assessments at Ndlavela Health Centre in Maputo that community members shared their concerns regarding the pharmacy technician’s failure to respect patient confidentiality. In organizing the queue to collect medicines, he regularly used expressions that revealed the type of illness people had come to treat, humiliating many patients and consequently undermining adherence to antiretroviral therapy (ART) for the treatment of HIV.
Simão, a 48 year old ART patient, was among those who shared their experience:
“I went to Ndlavela Health Centre for follow-up consultations. After being attended to, I went to the pharmacy to collect my medication as usual. While I was in the waiting area, the technician on duty said: ‘Those who have come to collect HIV medication go to the second window’. The attitude of the technician made me ashamed and embarrassed because the other people who were there looked at us and took notice of the disease we have. In fact, after this episode, I did not set foot in the hospital for some time because it really affected me.”
The health committee members and health advocate requested a meeting with the pharmacy manager and clinical director of the facility, Dulce Paulo. “It was not the first complaint that this health center had received involving the same health provider,” acknowledges Paulo. “He had repeatedly violated the rights of patients undergoing HIV treatment. This situation was worrisome as we had begun to register poor compliance at the pharmacy for drug collection.”
After discussing the issue with the health advocate and health committee, Paulo and the pharmacy manager met with the technician in question to give him a verbal warning and explain the importance of respecting patient dignity and confidentiality.
Over the course of the next month, the health committee and health advocate monitored the behavior of the pharmacy technician. To their dismay, his problematic actions continued. The health facility leadership consequently transferred him to the pharmacy warehouse, where he currently works as a stocker and packager of medicines, without any direct contact with patients.
As the clinical director concludes, “In coordination with members of the health committee and the health advocate it was possible to overcome the problem.”
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Last updated January 30, 2013.
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Last updated: May 25, 2018
This Policy describes our privacy practices and sets out your obligations and ours with respect to your use of the Site and the Forum. This Policy applies only to the Site and the Forum and does not necessarily apply to our offline collection of information.
Namati may collect and retain two types of information about Site and Forum visitors: (i) personal information that individual visitors voluntarily provide when interacting on the Site or Forum or on certain other occasions (such as via forms or in emails); and (ii) tracking data, which is data that is automatically collected from every Site and Forum visitor as they use and browse the site.
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We retain the right to transfer or assign all information pursuant to a merger, purchase or other transaction relating to Namati or our assets.
The current list of third-party service providers we use include:
Reduces spam posts on the Forum.
Privacy notice: https://automattic.com/privacy/
Amazon Web Services
Stores backups for the Site and the Forum.
Privacy notice: https://aws.amazon.com/privacy/
Hosts and stores backups for the Forum.
Privacy notice: https://www.digitalocean.com/legal/privacy/
Compiles visitor statistics on the Site and Forum. You can opt out of Google Analytics using a browser extension.
Privacy notice: https://www.google.com/analytics/terms/
Online service for organizing and hosting webinars.
Privacy notice: https://www.logmeininc.com/legal/privacy
Provides mailing list and mail server services for sending newsletters, Forum notifications, and weekly email summaries.
Privacy notice: https://mailchimp.com/legal/privacy/
Online service providing contact management system.
Privacy notice: https://www.salesforce.com/company/privacy/
Provides cloud servers for hosting the Site.
Privacy notice: https://wpengine.com/legal/privacy/
Online service to automate adding member data to Salesforce.
Privacy notice: https://zapier.com/privacy/
Personal information you submit via your member account, other than information provided or content posted by you to public areas of the Site as described below, is deleted from Namati’s records following the deletion of your account. However, such information may continue to be retained by third-party service providers to which it has been disclosed for one of the reasons listed above.
Your Information is stored on Digital Ocean servers in New York, USA.
We take reasonable precautions to protect your information from loss, misuse or alteration. You should recognize, however, that there is no such thing as “perfect security” on the Internet, and we cannot guarantee the security of your information. In addition, because Internet communications are unsecure, it is also possible that the information you supply to us or your access of any information via the Site will be intercepted during transmission. We are not liable for any breach of our systems or interception of our transmission, and we hereby fully disclaim, to the fullest extent possible under law, any liability associated with any claim relating to a breach of security, data or information.
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The Forum uses data about your posts and other activity to make automated decisions about whether your posts are spam.
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From time to time, we may email users of the Site or the Forum information regarding important developments affecting Namati and/or the Global Grassroots Justice Network. We may also email users on occasion regarding the Site or the Forum. Such emails may be sent to users of the Site or Forum even if they have not requested to receive any communication from us.
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Because Namati is concerned about the privacy protection of children who access the Internet, we comply with the Children’s Online Privacy Protection Act (COPPA). Accordingly, the Site and Forum are not intended for use by anyone under the age of 13, and we do not knowingly collect information from anyone under 13 years of age without the consent of a parent or guardian.
We reserve the right to disclose any information to comply with any law, regulation, decree, judgment, order, subpoena or any other governmental order (“Order”) without any obligation to contest or verify the accuracy of such Order.
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The section titles in this Policy are for convenience only and have no legal or contractual effect.
The Site, the Forum, and any third party services they use, may be subject to additional terms and conditions regarding privacy and use of information. Your use of the Site and the Forum is subject to those terms and conditions, which are incorporated into this Policy by reference. In the event of an inconsistency between this Policy and any additional posted conditions, the provisions of the additional conditions shall control.
We may need to change the Policy from time to time in order to address new issues and to reflect changes on the Site or in the law. We reserve the right to revise or make any changes to the Policy, and your continued use of the Site subsequent to any changes to this Policy will mean that you agree to and accept such changes. You can tell if the Policy has been updated by checking the last revised date posted on the top of this page.
You can access, remove, update or correct your information in your Site profile and your Forum profile.
You can also access, remove, update or correct your information, and raise any questions or concerns regarding the Site or the Policy, by emailing firstname.lastname@example.org, or mailing:
Namati Data Protection Officer
1616 P Street NW, Suite 101
Washington, DC 20036, USA
If you live in a country which has adopted the General Data Protection Regulation (EU; 2016/679), you have a right to lodge a complaint with your relevant supervisory authority about this policy and its application.
The Policy was updated in May 2018 to comply with the General Data Protection Regulations.