When Marizinha, a patient at a bustling peri-urban health facility in Inhambane Province, Mozambique went in June to the pharmacy for a consult, the doctor wrote her a prescription for 60 pills. Just enough for one month. However, the pharmacy tech at the health center dispensed only 30 of the pills. “He acted like he had given me all of them,” she says.
That same morning, Namati’s health advocate, David, was conducting an educational talk in the community. Marizinha approached him and explained what had happened. David, together with several members of the health committee Namati had helped to revitalize, went to the health center later that day and approached the pharmacist. “We had the prescription and the medicine in hand,” David recalls, “and it said ‘certo’ on the pharmacy container (meaning ‘OK’ in Portuguese), which in our mind indicates that he had filled the prescription.”
In talking to the pharmacy tech, they learned that there was a sufficient supply of the medicine available but, according to the tech, they had received a warning that there was going to be a stock-out so they were trying to ration it out. David recalls him saying “My failure was not informing the patient, but it was an honest mistake.’ ” But David and the health committee members had been hearing similar complaints from a number of patients in the community. They knew that this was not an isolated incident, and some suspected that this was a scheme for stealing and selling medicine in the private market.
The president of the health committee responded to the pharmacy tech, “Look – this is a problem we are hearing about in the community. You need to fix your behavior. Whatever is written on a prescription, you should dispense that full amount. If you don’t have the medicine available, you should refer to another facility that has the medicine or report it, but you shouldn’t write ‘certo’.” The pharmacy tech then apologized and gave Marizina the remainder of the pills.
Following this incident, the health advocate and the health committee have been regularly monitoring the situation to ensure that this violation is not repeated. “We go to the health center and we do informal discussions with people as they are leaving the pharmacy,” David explains. “We try to find out whether they are getting the right amount of medicine, and also whether they are getting all the necessary information about how to take their meds and about side effects.”
Over the past several months, there have not been any new reports of cases of this nature.
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Last updated January 30, 2013.
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Last updated: May 25, 2018
This Policy describes our privacy practices and sets out your obligations and ours with respect to your use of the Site and the Forum. This Policy applies only to the Site and the Forum and does not necessarily apply to our offline collection of information.
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The current list of third-party service providers we use include:
Reduces spam posts on the Forum.
Privacy notice: https://automattic.com/privacy/
Amazon Web Services
Stores backups for the Site and the Forum.
Privacy notice: https://aws.amazon.com/privacy/
Hosts and stores backups for the Forum.
Privacy notice: https://www.digitalocean.com/legal/privacy/
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Privacy notice: https://www.google.com/analytics/terms/
Online service for organizing and hosting webinars.
Privacy notice: https://www.logmeininc.com/legal/privacy
Provides mailing list and mail server services for sending newsletters, Forum notifications, and weekly email summaries.
Privacy notice: https://mailchimp.com/legal/privacy/
Online service providing contact management system.
Privacy notice: https://www.salesforce.com/company/privacy/
Provides cloud servers for hosting the Site.
Privacy notice: https://wpengine.com/legal/privacy/
Online service to automate adding member data to Salesforce.
Privacy notice: https://zapier.com/privacy/
Personal information you submit via your member account, other than information provided or content posted by you to public areas of the Site as described below, is deleted from Namati’s records following the deletion of your account. However, such information may continue to be retained by third-party service providers to which it has been disclosed for one of the reasons listed above.
Your Information is stored on Digital Ocean servers in New York, USA.
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The Forum uses data about your posts and other activity to make automated decisions about whether your posts are spam.
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From time to time, we may email users of the Site or the Forum information regarding important developments affecting Namati and/or the Global Grassroots Justice Network. We may also email users on occasion regarding the Site or the Forum. Such emails may be sent to users of the Site or Forum even if they have not requested to receive any communication from us.
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Because Namati is concerned about the privacy protection of children who access the Internet, we comply with the Children’s Online Privacy Protection Act (COPPA). Accordingly, the Site and Forum are not intended for use by anyone under the age of 13, and we do not knowingly collect information from anyone under 13 years of age without the consent of a parent or guardian.
We reserve the right to disclose any information to comply with any law, regulation, decree, judgment, order, subpoena or any other governmental order (“Order”) without any obligation to contest or verify the accuracy of such Order.
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The section titles in this Policy are for convenience only and have no legal or contractual effect.
The Site, the Forum, and any third party services they use, may be subject to additional terms and conditions regarding privacy and use of information. Your use of the Site and the Forum is subject to those terms and conditions, which are incorporated into this Policy by reference. In the event of an inconsistency between this Policy and any additional posted conditions, the provisions of the additional conditions shall control.
We may need to change the Policy from time to time in order to address new issues and to reflect changes on the Site or in the law. We reserve the right to revise or make any changes to the Policy, and your continued use of the Site subsequent to any changes to this Policy will mean that you agree to and accept such changes. You can tell if the Policy has been updated by checking the last revised date posted on the top of this page.
You can access, remove, update or correct your information in your Site profile and your Forum profile.
You can also access, remove, update or correct your information, and raise any questions or concerns regarding the Site or the Policy, by emailing email@example.com, or mailing:
Namati Data Protection Officer
1616 P Street NW, Suite 101
Washington, DC 20036, USA
If you live in a country which has adopted the General Data Protection Regulation (EU; 2016/679), you have a right to lodge a complaint with your relevant supervisory authority about this policy and its application.
The Policy was updated in May 2018 to comply with the General Data Protection Regulations.